Shipping Policy

Order Processing Time

At My Store, we verify payment and prepare your order for shipment with a standard processing period of 1-3 business days following payment confirmation. This timeframe applies exclusively to order processing and does not include delivery transit times.

Please be aware processing may take longer during high demand periods, public holidays, promotional events, or unforeseen disruptions.

Shipping Methods and Fees

Shipping fees and available options depend on your delivery destination, chosen shipping method, and the products you order. All applicable shipping charges and estimated delivery windows are clearly shown at checkout. Customers must review and confirm the shipping option and costs before completing their purchase.

Estimated Delivery Time

Once your package leaves our facility, delivery typically takes 5-10 business days. Actual delivery timing varies by carrier, service level, destination, and any customs processing or local delivery conditions.

Delivery time estimates are guidelines and not guaranteed unless an express shipping option with a firm commitment is selected.

Shipment Tracking and Notifications

After dispatch, My Store provides shipping confirmation along with tracking information when available. Tracking numbers may require additional time to activate, as carrier scan updates vary by provider.

Shipping Address Accuracy and Changes

Please carefully verify your shipping address before finalizing your order to avoid delivery issues. If you need to update or correct your address, contact My Store immediately. Note that address changes cannot be guaranteed if your order is already in fulfillment or has been handed off to the carrier.

International Shipping and Customs

International orders may incur import duties, taxes, customs inspections, or restrictions based on the destination country’s regulations. Customers are responsible for any such fees and delays caused by customs processing that can extend beyond our normal delivery estimates.

Multiple Shipments

Orders containing items shipped from different locations or with varying availability dates may arrive in multiple packages. We will provide tracking details for each shipment whenever possible.

Delays and Problem Resolution

Delivery delays can happen due to weather conditions, carrier disruptions, customs delays, incomplete addresses, or unsuccessful delivery attempts. If your shipment is significantly delayed or appears missing, first check the tracking information provided, then contact My Store for assistance.

Damaged or Incomplete Deliveries

If your order arrives damaged or missing items, please keep all packaging and take photos documenting the issue. Contact My Store with your order details to start an investigation and receive guidance on how to resolve the problem in line with our policies.

Returned or Undeliverable Parcels

Unclaimed or undeliverable parcels returned to us may be subject to reshipment fees, refunds, or other conditions depending on the reason for non-delivery and the parcel’s condition. These will be managed in accordance with My Store’s terms and legal requirements.