Return & Refund Policy

Return & Refund Policy

Returns Eligibility and Timeframe

At My Store, you can return eligible products within 30 days from the date of delivery. This 30-day return window is fixed and applies to all returns unless otherwise required by law.

To qualify for a return:

  • The product must be unused and free from any damage incurred after delivery.
  • All original packaging and included accessories should be returned whenever reasonably possible.
  • You must provide valid proof of purchase or a verifiable order record identifying the returned item.
  • The product must meet My Store’s return eligibility criteria as detailed in this policy.

How to Initiate a Return

  1. Locate your order confirmation and decide which product(s) you wish to return.
  2. Contact My Store customer support via email at stevisonmichaels@gmail.com with your order details and reason for return.
  3. Wait for our confirmation on your return’s eligibility and instructions for shipping the item back.
  4. Package the product securely and ship it back using the approved return method provided by our support team.

Return Shipping Costs

The responsibility for return shipping fees depends on the reason for your return:

  • If you are returning items due to a change of mind, you will generally be responsible for return shipping costs.
  • If the product is defective, damaged, or incorrect, My Store will provide instructions on return shipping and may cover those costs as appropriate.

Please do not ship any return without first receiving instructions and confirmation from our support team.

Refund Processing

After we receive and inspect the returned product to verify its condition and eligibility, we will process your refund. Approved refunds will be credited to your original payment method within 5-10 business days.

The actual time until funds appear in your account depends on your bank or payment provider.

If we require additional information during our review, we will contact you directly.

Incorrect, Defective, or Damaged Items

If your order arrives damaged, defective, or not as ordered, please notify My Store promptly. Include your order details and, if possible, photographs of the product or its packaging.

We will assess the issue and may offer a replacement, refund, or alternative solution depending on the situation and applicable laws.

If an immediate replacement is not available, you might be asked to return the original item and place a new order for the replacement product.

Exchanges

Exchanges depend on product availability and type. When possible, we facilitate direct exchanges. Otherwise, please follow the return process and submit a new order for the desired item.

Order Cancellations

You may cancel an order within 24 hours of placing it, provided it has not yet been packed or shipped. Cancellations after 24 hours will not be accepted.

Refunds for canceled orders will be processed according to applicable terms and regulations.

Your Legal Rights

This return and refund policy complies with consumer protection laws in the United States and does not limit any statutory rights you may have under those laws.